The Customer Service is the unit that acts as from interface towards the customer in the distribution of the services.
It can be of type trades them or technical but in any case it must have the complete vision of the customer, its book keeping position, the opened negotiations, the products already acquires to you, the state of contracts and the cards of the participations it carries out to you from the technicians.

A Customer efficient Service must decide of a database integrated where meets the coming from information from the other units. In its functions, then, it will be beyond that utilizzatore also main active part in the maintenance of the data.

The involvement of the Customer Service in the processes of fidelizzazione of the customers is maximum, in order to satisfy to the maximum the requirements of our customers. Every effort must be made in this center in order to catch up this objective.